CIS Ombudsman Updates
These periodic updates will share information on current trends and issues
to assist individuals and employers in resolving problems with USCIS.
2007 Summer Surge A Year Later: Employment Authorization Document (EAD)
Pursuant to 8 CFR § 274a.13, USCIS must adjudicate EAD applications
within 90 days from the date of USCIS receipt of the application.
The CIS Ombudsman has been receiving numerous inquiries from customers
about EAD applications
pending more than 90 days. Do you have this concern? Then, see our suggestions below:
Step 1: Call USCIS National Customer Service Center (NCSC) at 1-(800) 375-5283
and record the time/date of the call and the name/number of the customer
Explain to the customer service representative that your EAD has been
pending more than 90 days and ask for a “service request.”
You should receive a response to your service request within a week.
Ask the customer service representative to request an interim card for
you. You should receive an EAD or response within a week.
Step 2: If you choose to visit a local USCIS office, schedule an INFOPASS appointment
to visit that office on www.infopass.uscis.gov. At the appointment, ask
to apply for an interim EAD. Note that USCIS local offices no longer issue
interim EADs. The local office can review your case and determine eligibility.
The local office will forward your request to the USCIS service centers.
You should receive an EAD or response within a week.
Step 3: If you have tried both Step 1 and Step 2 and have still not received
your EAD or an interim card, please email our office at email@example.com
with the details of your efforts. Please include the date and time of
your call to the NCSC and the name of the customer service representative.
If you visited a USCIS office, please provide that information. We will
look into your case and review how we may be of assistance.
For all other case inquiries, please submit DHS Form 7001 to our office.