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Workload Transfer from Service Centers to Field Operations


Workload Transfer from Service Centers to Field Operations

USCIS wants to notify customers and stakeholders that some work that USCIS performs at the four USCIS service centers (Vermont, Nebraska, Texas and California) will be transferred to a Field Office or the National Benefits Center (NBC) in order to balance the overall workload with processing capacity. The chart below summarizes these changes.

Aug. 15, 2012

Nebraska Service Center (NSC)

National Benefits Center (NBC)

Aug. 15, 2012

all USCIS service centers

Field Office with jurisdiction over the petitioner’s place of residence.

Aug. 1, 2012

California Service Center (CSC)

National Benefits Center

USCIS is implementing these changes using a “date-forward” approach, meaning that any work we received before the effective date indicated above will be completed by the previous location. Work we receive on or after the effective date will be completed by the new location.

As a result of these changes, customers may receive transfer notices, requests for evidence (RFE) notices, notices of decision, or other correspondence from a different USCIS location.

Stand-Alone Immediate Relative I-130s will be transferred from the Service Center to the National Benefits Center (NBC), and then routed to the appropriate Field Office. Customers will receive a notice indicating the case was transferred to the NBC, but that notice will not indicate the final local Field Office location.

The filing location for these forms will not change. Please continue to file the forms at the address noted on the Form instructions and on the Forms website on

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