Beginning on January 12, 2015, the National Visa Center (NVC) will be the single point of contact for all domestic inquiries regarding immigrant and nonimmigrant visa cases. By centralizing the location of all such inquiries, the Visa Office hopes to increase the efficiency and consistency of responses given to the public.
For general information regarding visas, it is best to look at the NVC website first (http://travel.state.gov/content/visas/english/immigrate/nvc.html). You may also find information on the websites of the closest U.S. Embassy or Consulate to your residence. For more detailed information, you may search the Frequently Asked Questions (FAQs) section on the NVC website. Links to several FAQs are available below:
- About Visas – The Basics: http://travel.state.gov/content/visas/english/general/frequently-asked-questions.html
- Immigrant Visa Processing: http://travel.state.gov/content/visas/english/immigrate/nvc/immigrant-processing-faqs.html
- NVC Fee Payment: http://travel.state.gov/content/visas/english/immigrate/immigrant-process/documents/fees/nvc-fee-payment-faqs.html
- How to Submit Documents to the NVC: http://travel.state.gov/content/visas/english/immigrate/immigrant-process/documents/submit/how-to-submit-documents-to-the-nvc.html
- I-864 Affidavit of Support: http://travel.state.gov/content/visas/english/immigrate/immigrant-process/documents/support/i-864-frequently-asked-questions.html
- DS-260 Immigrant Visa Electronic Application: http://travel.state.gov/content/visas/english/forms/online-immigrant-visa-forms/frequently-asked-questions.html
- Interview Appointment & Preparation: http://travel.state.gov/content/visas/english/immigrate/immigrant-process/interview/prepare/appointment.html
- Interview Preparation – Medical Exam: http://travel.state.gov/content/visas/english/immigrate/immigrant-process/interview/prepare/medical-exam-faqs.html
- DS-160 Nonimmigrant Visa Electronic Application: http://travel.state.gov/content/visas/english/forms/ds-160--online-nonimmigrant-visa-application/frequently-asked-questions.html
Contacting the NVC Directly
For direct contact information, consult the table below for the best contact information that matches your situation:
| Your Situation | Contact Information |
|
Immigrant Visas: For information about approved immigrant visa petitions where the petition has been sent to the NVC for visa pre-processing. |
National Visa Center (NVC) Phone: (603) 334-0700 Hours of Operation: 7:00am – 12:00am (EST) (excludes holidays) Email: Use Public Inquiry Form |
|
Immigrant Visas: For information about approved immigrant visa petitions where the NVC completed visa pre-processing and sent the case to the U.S. Embassy or Consulate. |
National Visa Center (NVC) Phone: (603) 334-0700 Hours of Operation: 7:00am – 12:00am EST (excludes holidays) Email: Use Public Inquiry Form |
|
Diversity Visas: For questions about information that cannot be found on the E-DV website |
Kentucky Consular Center (KCC) Phone: (606) 526-7500 Hours of Operation: 7:30am-4:00pm EST Email: kccdv@state.gov |
|
Nonimmigrant Visas: For questions about information that cannot be found on the NVC website, or the websites for U.S. Embassy or Consulates. |
National Visa Center (NVC) Phone: (603) 334-0700 Hours of Operation: 7:00am – 12:00am (EST) (excludes holidays) Email: Not available for nonimmigrant visa questions. Please call. |
|
J-1 Exchange Visitor Visa: For questions about a Waiver of the two-year home country foreign residence requirement. |
The Visa Office Email: 212ewaiver@state.gov |
|
J-1 Exchange Visitor Visa: For questions about pending applications for a Waiver of the two-year home country foreign residence requirement. |
The Visa Office Website: http://j1visawaiverstatus.state.gov/ Email: 212ewaiver@state.gov (Please include the case number, Applicant’s first and last name, date of birth, the basis for the waiver application, and a brief explanation of your question.) |
|
B-1 (Business) Visitor Visa: For B-1 (business) visitor visa information only for a U.S. company or organization. |
Business Visa Center Phone: (202) 485-7675 Hours of Operation: 8:30am – 5:00pm EST Mondays – Fridays (excludes holidays) Email: businessvisa@state.gov |